FAQ's
Do you ship to my country?
Yes! We ship worldwide!
How long is delivery to the USA?
Our shipping options for the USA are 5-7 working days, 2-4 working days and 1-3 working days. Delivery working days are not inclusive of weekends or bank holidays.
Where is my order shipped from?
We ship our products from two locations - the UK and the USA.
Why did you overcharge me?
The reason why it appears you were overcharged is because we are a UK based company. All our products are priced in pounds (£) and have ‘GBP’ (Great British Pounds) by them for clarity . The British pound is valued higher than the US dollar for example, so when converted, it appears you have been overcharged but you haven’t , this is just a result of the currency exchange rate.
Where is my order?
When you ordered, you would have received an email containing your tracking information. To check where your order is, click on your tracking number. For international orders, click the 'continue tracking' button just below your tracking number. This will take you to your country's tracking page which will give you more information. Please feel free to contact your country's courier (i.e USPS) quoting your tracking number for more specific information.
Can your crochet hair be washed?
Yes, wash with a diluted shampoo and lightly condition with a water based conditioner. Ensure you are keeping the hair detangled!
How do I maintain my hair?
On the back of the pack of your hair, there are hair care instructions. We also have hair care instructions on the actual product page on our website.
Is your human hair for crochet braiding?
No. Our human hair is wefted and can be used for weaves (or sew-ins), wigs and clip ins.
Can I swim with this hair?
Sure! Just ensure you lightly cleanse and detangle your hair after your swim.
Why did my crochet hair not come in a satin bag?
We changed our packaging as we are expanding our brand. Our new packaging will enable expansion as it can be used on shop selves and is generally easier to distribute in different countries, therefore making your shopping experience a lot better! Our human hair is still packaged in our satin bags however.
How many bundles of hair do you get in one crochet pack?
One bundle per pack. If you choose a quantity of one, there will be only one bundle of hair in the pack. You need 3-5 packs for a complete crochet braiding style.
How does your 'subscribe to save’ service work/ can I cancel at any time?
Signing up to our subscription service allows you the luxury of sitting back and relaxing, whilst knowing your hair will be delivered to your front door every month (or every 2-3 months) without you having to lift a finger! You can save up to 20% per month!
You can easily cancel at any time through your personal subscription portal and can also easily make changes to your subscription settings such as skipping a month! Your portal link is emailed to you at the time of your purchase (check your spam/junk mail incase it went there!)